Frequently Asked Questions
Expert answers to your skincare and shopping inquiries.
Are your products dermatologically tested?
Yes, every product curated by Skin Pharmacy undergoes rigorous testing and is approved by dermatologists to ensure safety and efficacy for all skin types.
How long does shipping take?
Standard shipping typically takes 3-5 business days. We also offer express shipping options at checkout which arrive within 1-2 business days.
Can I return a product if it doesn't suit my skin?
We offer a 30-day return policy for unopened items. If you experience an adverse reaction, please contact our support team with a photo to discuss our satisfaction guarantee.
Do you ship internationally?
Currently, we ship to over 50 countries worldwide. International delivery times vary between 7-14 business days depending on customs processing.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like PayPal, Apple Pay, and Google Pay.
How can I track my order?
Once your order has been dispatched, you will receive an email containing a tracking number and a link to follow your package's journey in real-time.